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临沂金鹰商场有限公司成立于1994年，下辖金鹰家电鲁班店、东方红店、水田桥店、步行街店、罗庄店、怡景丽家店、罗庄宝泉店、曹王庄店、前十店、宋王庄店、东方城店，地处临沂城繁华的商业街银雀山路、沂蒙路、通达路、兰田步行街、宝泉路、龙潭路商业街、蒙山大道、工业大道、前十街、解放路、河东经济开发区,专业经营国内外名优彩电、洗衣机、冰箱、空调、手机、电脑等名优家用电器。最早推出的“不满意，请找我总经理—王连田”、“购物到金鹰，免费送货到家中”等服务举措被广大消费者传为佳话，也成为临沂家电行业效仿的对象，据民意调查显示，近十年来，临沂家电消费者50%以上曾经在金鹰商场购买过家电类商品。

金鹰商场遵循“保证顾客100％满意”的工作标准，坚持“一切以顾客为中心”，以高品位的商品、实惠的价格，快捷周到的个性化服务赢得了社会各界的赞誉，曾先后荣获山东省质量技术监督局“执行三包规定示范单位”、临沂市“百城万店无假货”活动示范店、临沂市工商联系统“优秀民营企业”、兰山区工商联“先进会员企业”、临沂民营企业“光彩之星”等荣誉称号。

金鹰商场以规范化、亲情化的“九项上门服务”，赢得家电专营商场的首例成功，享誉九县三区。如今，服务继续拓展--“情感服务、微笑服务”、“优雅导购”、“无尘安装”，将购物休闲化、服务完美化融为一体，特色鲜明。为方便临沂九县消费者，公司扩大投资，将免费送货扩展到到各县城，使县城的顾客同样可以享受金鹰快捷高效的送货服务。同时大力倡导细节服务，提出了“细节决定成败，过程造就结果”的鲜明口号。

“以文兴企，向文化要实效”，金鹰商场加强企业文化建设，充分意识到始终保持先进的企业文化的重要性，并将金鹰文化落实到企业管理的制度中，经营管理的实践中，员工的行为方式中。公司创办了学习交流的文化刊物《金鹰人》报纸和《服务快讯》，通过文化刊物与广大消费者架起连心桥，表达金鹰人真诚服务社会、密切关注顾客需求的美好意愿，打造“以文兴企”的企业竞争新平台。

公司积极参与社会公益活动，向三区敬老院及优秀教师捐赠100台洗衣机，组织成立了心连心艺术团送文化下乡，救助150名特困学生，弘扬孝文化，捐赠数十台电视机；向汶川地震灾区捐款捐物达十几万元印尼海啸期间，通过民政局向灾区一次性捐助2万元；关注弱势群体、弘扬和谐文化，多次向残疾人捐赠1000套云丝被、1000个蒸锅等，关爱劳动者，向出租车司机捐赠1000个清凉坐垫。公司内部成立了爱心救助基金会，每年向特困员工家庭奉献爱心。

公司董事长兼总经理王连田携全体员工将继续以“四和”理念为指导，遵循以人为本，为员工、为顾客、为社会做有益之事的指导原则，与社会各界共创金鹰的美好明天！

Linyi Golden Eagle Shopping Mall Co., Ltd. was established in 1994. It has jurisdiction over Luban store, Dongfanghong store, shuitianqiao store, Pedestrian Street store, Luozhuang store, yijinglijia store, Luozhuang Baoquan store, caowangzhuang store, top ten stores, songwangzhuang store, dongfangcheng store, and is located in Yinqueshan Road, Yimeng Road, Tongda Road, Lantian pedestrian street, Baoquan Road, Longtan Road Commercial Street , Mengshan Avenue, Industrial Avenue, qianshijie street, Jiefang Road, Hedong Economic Development Zone, specializing in domestic and foreign famous and excellent color TV, washing machine, refrigerator, air conditioning, mobile phone, computer and other famous and excellent household appliances. The first service measures such as "dissatisfied, please find my general manager - Wang liantian", "shopping to golden eagle, free delivery to home" have been widely spread among consumers and become the target of Linyi home appliance industry. According to the public opinion survey, more than 50% of Linyi home appliance consumers have purchased home appliance products in Golden Eagle mall in the past decade. Following the working standard of "ensuring 100% customer satisfaction", adhering to the "customer-oriented principle", Jinying mall has won praise from all walks of life for its high-grade products, affordable prices and fast and thoughtful personalized services. It has successively won the titles of "demonstration unit for implementing the Three Guarantees" issued by Shandong Provincial Bureau of quality and technical supervision, demonstration store for "one hundred cities and ten thousand stores without fake goods" in Linyi city Linyi Federation of industry and commerce system "excellent private enterprise", Lanshan District Federation of industry and commerce "advanced member enterprise", Linyi private enterprise "glorious star" and other honorary titles. Golden Eagle mall has won the first success of home appliance franchised mall with standardized and family friendly "nine door-to-door services" and is famous in nine counties and three districts. Today, the service continues to expand - "emotional service, smile service", "elegant shopping guide", "dust-free installation", integrating shopping leisure and service perfection, with distinctive features. In order to facilitate consumers in nine counties of Linyi, the company expanded investment and extended free delivery to all counties, so that customers in the county can also enjoy the fast and efficient delivery service of Golden Eagle. At the same time, it vigorously advocates detail service, and puts forward a distinctive slogan that "details determine success or failure, and process creates results". "Prosper the enterprise with culture, and strive for effective results with culture". Golden Eagle mall strengthens the construction of enterprise culture, fully realizes the importance of maintaining advanced enterprise culture, and implements Golden Eagle culture into the system of enterprise management, the practice of operation and management, and the behavior of employees. The company has set up the cultural journal "Golden Eagle people" newspaper and "service express" for learning and communication, built a heart to heart Bridge with consumers through cultural publications, expressed Golden Eagle people's good will to serve the society sincerely and pay close attention to customers' needs, and built a new platform for enterprise competition of "Prospering enterprises with culture". The company actively participated in social public welfare activities, donated 100 washing machines to three District homes for the aged and excellent teachers, organized a heart to heart art troupe to send culture to the countryside, rescued 150 students in need, promoted filial piety culture and donated dozens of TV sets; donated over 100000 yuan to Wenchuan earthquake disaster area during Indonesia tsunami, donated 20000 yuan to the disaster area in one time through Civil Affairs Bureau; paid attention to the weak Group, promote harmonious culture, donate 1000 sets of cloud silk quilt and 1000 steamers to the disabled for many times, care for the workers, and donate 1000 cool cushions to taxi drivers. The company has set up a love rescue foundation, which provides love to the families of extremely poor employees every year. Wang liantian, chairman and general manager of the company, and all employees will continue to take the "four Harmonies" concept as guidance, follow the guiding principle of people-oriented, doing useful things for employees, customers and society, and create a better future for golden eagle with all walks of life!

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