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中铁快运股份有限公司（简称中铁快运）是铁道部直属大型国有专业运输企业。依托遍布全国的高铁列车（动车组）、旅客列车行李车、特快及快速货物班列、电商班列等铁路运输资源，综合运用铁路、公路、航空各类运输方式以及经营网络、仓储与配送网络和信息化平台、95572客户服务平台、电子商务平台，中铁快运竭诚为广大客户提供高铁快运（当日达、次晨达、次日达、隔日达以及经济快递、同城快递、车票快递）、普通货物快运（时限快运、标准快运、特色快运）、货物快运（铁路整车、零担、集装箱）和普通包裹代理（铁路车站行包房受理行李、包裹）等系列产品服务。根据客户个性化需求，提供运输、仓储、分拨、配送、包装、信息跟踪、保价保险、签单返回、异地调货、代收货款、电子商务等增值服务，为广大客户提供物流方案设计、供应链管理等全方位、“一站式”综合物流服务。

中铁快运自有公路运输及城市配送汽车近3000辆，每日定点、定线开行210条公路干支线班车，分拨、仓储场地面积约60万平方米，日均运输包裹约40多万件，年发运量约350多万吨。

中铁快运拥有并在全国所有城市开通使用95572客户服务电话和95572短信息服务平台，建立起7×24全国统一客户服务体系和集信息追踪查询、电子商务（中铁快运官方微博、微信）于一体的服务平台。

中铁快运始终专注于不断提升综合物流服务能力和服务品质，全面通过ISO9001标准质量体系认证，是中国交通运输协会快运分会会长单位，多次荣获全国现代物流先进集体、全国先进物流企业、中央国家机关文明单位等荣誉称号。

China Railway Express Co., Ltd. (hereinafter referred to as China Railway Express) is a large state-owned professional transportation enterprise directly under the Ministry of railways. Relying on the railway transportation resources such as high-speed rail trains (EMUs), passenger trains, luggage cars, express and fast freight trains, e-commerce trains, etc. all over the country, China Railway Express is dedicated to providing high-quality services for its customers by comprehensively using various transportation modes such as railway, highway and aviation, as well as operation network, storage and distribution network and information platform, 95572 customer service platform and e-commerce platform Railway Express (the day, the next morning, the next day, the next day, as well as economic express, city express, ticket express), ordinary goods express (time limit express, standard express, special express), goods express (railway vehicle, zero load, container) and ordinary package agent (railway station luggage room accepts luggage, package) and other series of product services. According to the personalized needs of customers, we provide value-added services such as transportation, warehousing, distribution, distribution, packaging, information tracking, insurance, signature return, off-site transfer, payment collection, e-commerce, etc., and provide all-round and "one-stop" integrated logistics services such as logistics scheme design and supply chain management for customers. China Railway Express has nearly 3000 self owned road transportation and urban distribution vehicles, 210 road trunk and branch line buses are set up at fixed points and fixed lines every day, with an area of about 600000 square meters for distribution and storage, an average daily transportation package of about 400000 pieces, and an annual transportation volume of about 3.5 million tons. China Railway Express owns and uses 95572 customer service telephone and 95572 short message service platform in all cities across the country, and establishes a 7 × 24 national unified customer service system and a service platform integrating information tracking and inquiry, e-commerce (official microblog and wechat of China Railway Express). China Railway Express has always been focused on improving the comprehensive logistics service ability and quality, and has passed the ISO9001 standard quality system certification. It is the chairman unit of China Transportation Association Express branch, and has won the honorary titles of national advanced modern logistics collective, national advanced logistics enterprise, civilized unit of central state organs, etc. for many times.

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