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本草铺创建于2012年，致力于让人们轻松购买到质好价优的正品药材，本草铺网上中药店具备得天独厚的优势和完善的服务体系。2016年底，本草铺并入漳州老瑞林药店连锁有限公司并作为其网上中药店。老瑞林始创于1886年，至今已有百余年历史，是中医药界闻名遐迩的老字号。百年的老瑞林恪守“药材地道、炮制精良”信条，把“以人为本、正道而行”作为永恒训规，树立了良好的企业形象，使百年老瑞林经久不衰。
团队和愿景
本草铺团队设有电商部、药店配送部、质量管理部，形成中医药线下和线上结合的运营团队。
公司的愿景是通过提供更专业的服务和更具优势的产品，增强客户服务意识，进一步提升客户满意度及忠诚度，打造中药养生一站式电子商务服务平台。
质量保证
诚信是打造百年老店的基础，本草铺网奉行诚信原则，注重客户的要求和建议，本着对客户负责到底的态度，保证正品，在采用支付宝、网银在线等第三方支付工具的同时，并承诺7天无条件退换货，解除了客户订购的后顾之忧。
服务专业
本草铺网上中药店拥有一整套成熟的服务模式，细致的商品检验流程、便捷的网上订购和支付系统、专业的客服团队、发达的配送体系等组成，为客户提供耐心的售前咨询、专业的售中支持和售后服务。
Founded in 2012, bencaopu is committed to making people easily buy authentic medicines with good quality and high price. The online traditional Chinese medicine shop of bencaopu has unique advantages and perfect service system. At the end of 2016, bencaopu was incorporated into Zhangzhou laoruilin drugstore chain Co., Ltd. and served as its online traditional Chinese medicine store. Founded in 1886, old Ruilin has a history of more than 100 years. It is a famous time-honored brand in the field of traditional Chinese medicine. The century old Ruilin adheres to the tenet of "authentic medicine and excellent processing", takes "people-oriented and right way" as the eternal training rule, establishes a good corporate image, and makes the century old Ruilin enduring. The team and vision herbal shop team have e-commerce department, pharmacy Distribution Department and quality management department, forming an operation team of offline and online combination of traditional Chinese medicine. The company's vision is to enhance customer service awareness, further enhance customer satisfaction and loyalty, and build a one-stop e-commerce service platform for traditional Chinese medicine health preservation by providing more professional services and more advantageous products. Quality assurance is the menace from the rear of the century old shop. The principle of honesty and integrity is laid down in the book industry. The customers' demands and suggestions are emphasized. In line with the attitude towards the customers, the quality is guaranteed. The Alipay three online payment tools are used to guarantee the authenticity of the products. Meanwhile, the promise is made for 7 days unconditional return, relieving the worries of customers' orders. The online herbal medicine store of bencaopu has a set of mature service mode, detailed commodity inspection process, convenient online ordering and payment system, professional customer service team, developed distribution system, etc. to provide customers with patient pre-sales consultation, professional in-sales support and after-sales service.
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