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桂林翔云国际旅行社有限公司是一家经营国际国内旅游业务的专业公司，成立于2018年，业务范围涵盖国内旅游和外国人来华的入境旅游。按《旅游法》规定，足额缴纳了旅游质量保证金，并购买了高额的旅行社责任险。

公司自成立以来，始终坚持透明消费、质量第一，追求独特旅游体验，强调负责和安全。透明消费、童叟无欺是我们的承诺。对任何一位游客，我们都会清楚地说明行程中的每一个消费项目，包括已包含的项目和自费项目，并在合同中逐一清楚标注，在旅游过程中严格执行合同，让游客明白选择，放心消费，轻松旅游，完美杜绝了某些同行先以超低价格诱惑游客上钩、然后再用自费项目、高额回扣等非正常手段强掏客人腰包的不法行为。

为保证质量和安全，我们不惜成本。对交通游览用车，我们只选择与实力强大、手续齐全、服务规范、口碑良好的旅游汽车公司合作。那些手续不全、安全无保障的社会车辆，无论车况多新、价格多低，都从来不是明择的选择;酒店方面，我们只选择按行业要求规范挂星、位置优越、服务贴心的酒店;用餐方面，明择只选择饭菜质量和口味上乘、安全卫生、条件优越的特色餐馆，并由公司统一订餐统一结算，避免了某些不太职业的导游克扣餐标的可能;购物是旅游的基本要素之一，许多游客都希望在快乐的旅行途中，买点富有当地特色的旅游纪念品，带回家送人或自己留作美好回忆。为满足客人的购物意愿，我们精心挑选那些物美价廉、本地人爱去的特色商店或卖场，绝不安排客人去那些狠宰游客却给旅行社高额回扣的购物点。导游服务是旅行社服务的关键一环，是旅行社“面客”的主要部分，旅行社服务的毁誉大部分都来自或针对导游。游客对导游的不满，主要集中在业务不熟、态度不好、克扣标准、强迫购物、强迫加点等方面。有些导游之所以敢那么干，是因为自己是自由职业者、是临时工，旅行社对导游并没有实际控制力。针对这些问题，我们的对策是：明择特色产品只用自己的有正式劳动合同的导游。为确保品质，我们过去从来没有、将来也不会给任何人任何部门提供业务挂靠，至今，桂林翔云国旅也没有在桂林以外设立任何分支公司。

Guilin Xiangyun International Travel Agency Co., Ltd. is a professional company engaged in international and domestic tourism business, established in 2018, covering domestic tourism and inbound tourism of foreigners to China. In accordance with the provisions of the tourism law, the company paid in full the deposit for tourism quality and purchased high-value liability insurance for travel agencies. Since its establishment, the company has always adhered to transparent consumption and quality first, pursued unique tourism experience, and emphasized responsibility and safety. We are committed to transparent consumption and being honest with the old and the young. For any tourist, we will clearly explain every consumption item in the itinerary, including the included items and self paid items, and clearly mark them in the contract one by one. In the process of tourism, we will strictly implement the contract, so that the tourists can understand the choice, consume at ease, and travel easily. We have perfectly eliminated some peers from tempting tourists to hook up at ultra-low prices, and then use the self paid items Illegal behavior of forcing out customers' money by abnormal means such as high kickback. To ensure quality and safety, we do not hesitate to cost. For transportation and sightseeing vehicles, we only choose to cooperate with tourism automobile companies with strong strength, complete procedures, standardized service and good reputation. No matter how new the car condition and how low the price are, those social vehicles with incomplete formalities and no security are never the obvious choice. In terms of hotels, we only choose Hotels with star hanging, superior location and considerate service according to the industry requirements; In terms of dining, the company chooses only the characteristic restaurants with superior food quality and taste, safety and health, and superior conditions, and orders and settles the meal by the company in a unified way, avoiding the possibility of some unprofessional guides to seize the food mark; Shopping is one of the basic elements of tourism. Many tourists hope to buy some souvenirs with local characteristics on the way to a happy trip, and take them home to send people or leave them for good memories. In order to meet the customers' shopping wishes, we carefully select the specialty stores or stores that are good in quality and low in price, and the local people love to go to. We will never arrange the customers to go to the shopping spots that kill the tourists but give the travel agency high kickbacks. Tour guide service is the key part of travel agency service and the main part of travel agency's "face-to-face customers". Most of the reputation of travel agency service comes from or aims at tour guide. Tourists' dissatisfaction with tour guides is mainly concentrated in the aspects of unskilled business, bad attitude, deduction of standards, forced shopping, forced addition of points, etc. Some tour guides dare to do that because they are freelancers and temporary workers, and travel agencies have no actual control over tour guides. In view of these problems, our countermeasures are: to choose featured products only by our own tour guides with formal labor contracts. In order to ensure the quality, we have never and will never provide any business affiliation to anyone or any department. So far, Guilin Xiangyun CITS has not set up any branch outside Guilin.

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