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浙江正道车业服务有限公司成立于2004年4月，是一家由杭州市财开投资集团公司出资，专门从事汽车维修保养和装潢连锁服务的国有企业。

2005年7月，公司正式开始规模经营，在较短的时间内迅速在汽车后市场行业中打造了正道车业的地位和品牌，目前在杭州共有正道旗舰店（下城区东新路）、正道文一店（西湖区文一西路）、正道金城店（萧山区金城路）3家大型直营店，实现了连锁经营。其中，正道旗舰店拥有一类汽车维修资质，通过了2006至2009年连续四年的资质年检。

公司运用现代企业管理制度进行经营管理，2005年12月公司已获得了ISO9001质量管理体系认证，并且严格按照体系标准进行质量管理和控制。公司先后被评为“首届省城好汽修单位”、“省公众满意质量诚信双优单位”、“浙江汽车行业十大诚信服务企业”、“杭州市下城区重点企业”、“社会责任建设先进企业”、“价格信用、服务诚信创建单位”、“全国汽车用品行业年度优秀服务商”，公司在2007和2008连续两年被评为杭州市机动车维修企业信用考核优秀等级（AAA）单位，并被评为2009杭州市“百城万店无假货”活动示范点。

自公司成为2008-2009年度省市机关事业单位、团体组织公务用车定点维修企业以来，分别与省农业厅、省越剧团、市运管局、市财政局、市工业资产经营公司、下城区政府、下城区检察院、下城区执法局等几十余家省市机关事业单位、组织签订了定点维修协议，并且目前在杭州市已有定点维修企事业单位近百家。公司切实履行投标文件中的服务承诺，为各业务单位提供优质的服务，在抢修服务、拖车服务、事故车保险索赔服务、车辆年检服务过程中获得了各业务单位的一致好评。

正道车业以规范的管理、细致的服务、精湛的技术以及先进的设备，始终坚持以“想客户所想、急客户所急、做客户所需，以让客户满意”为很高服务宗旨，追求服务创新，努力打造汽车维修服务行业优异品牌，并向更高的服务目标迈进。

Zhejiang Zhengdao Automobile Industry Service Co., Ltd. was founded in April 2004. It is a state-owned enterprise which is invested by Hangzhou caikai investment group company and specializes in automobile maintenance and decoration chain services. In July 2005, the company officially started scale operation and quickly built the position and brand of Zhengdao automobile industry in the automotive aftermarket industry in a short time. At present, there are three large-scale direct stores in Hangzhou, namely Zhengdao flagship store (Dongxin road in Xiacheng District), Zhengdao Wenyi store (Wenyi West Road in Xihu District) and Zhengdao Jincheng store (Jincheng Road in Xiaoshan District), realizing chain operation. Among them, Zhengdao flagship store has a class of automobile maintenance qualification and passed the qualification annual inspection for four consecutive years from 2006 to 2009. The company uses modern enterprise management system for operation and management. In December 2005, the company has obtained ISO9001 quality management system certification, and carries out quality management and control in strict accordance with the system standards. The company has been rated as "the first provincial city good auto repair unit", "the provincial public satisfaction quality integrity double excellent unit", "top 10 integrity service enterprises in Zhejiang automobile industry", "key enterprises in the lower urban area of Hangzhou city", "advanced enterprise in social responsibility construction", "price credit, service integrity creation unit" and "annual excellent service provider in the national automobile industry". In 2007, the company And 2008 were rated as the AAA unit of Hangzhou motor vehicle maintenance enterprise credit assessment for two consecutive years, and were rated as the 2009 Hangzhou "100 cities, 10000 stores, no fake" activity demonstration point. Since the company became a designated maintenance enterprise for official vehicles of provincial and municipal authorities and institutions and organizations in 2008-2009, it has signed a designated maintenance agreement with dozens of provincial and municipal authorities and institutions, including the Provincial Department of agriculture, the provincial Yueju troupe, the Municipal Transportation Administration Bureau, the Municipal Finance Bureau, the municipal industrial assets management company, the lower urban government, the lower urban Procuratorate, the lower urban law enforcement bureau, etc., and At present, there are nearly 100 designated maintenance enterprises and institutions in Hangzhou. The company earnestly fulfills the service commitment in the bidding document, provides high-quality services for all business units, and has won unanimous praise from all business units in the process of emergency repair service, trailer service, accident vehicle insurance claim service and vehicle annual inspection service. With standardized management, meticulous service, exquisite technology and advanced equipment, Zhengdao automobile industry always adheres to the high service tenet of "thinking what customers want, being urgent, being what customers need, and making customers satisfied", pursues service innovation, strives to build an excellent brand in automobile maintenance service industry, and strides forward to a higher service goal.

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