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宁波凯波集团有限公司是一家专业生产电熨斗的大型小家电企业。公司创建于1994年，厂区面积295800平方米，目前公司拥有2个小家电生产基地，员工3500人，企业总资产达6.5亿元。一直以来，凯波以“品质决定一切”为核心价值观，以“顾客为上帝”为发展战略，不断向中国电熨斗第一品牌及国际电熨斗著名品牌的目标迈进。在凯波人不断努力下，企业目前已成为国内电熨斗行业中的领军企业。2007年公司实现销售收入6.6亿元，创利税近3000万元，其生产的电熨斗连续几年保持同行业产品市场占有率前茅，并被评为浙江省名牌产品，企业先后连续几年获得专利示范企业荣誉称号。“凯波”商标还被评为浙江省著名商标,驰名保护。

产品质量

随着社会经济的不断发展，消费者对产品质量要求的不断提高。面对新的机遇，新的挑战；我司不断地投入实验设备及人力，从而提高实验室的能力，保证产品品质；稳步拓展，以更高质的产品回报客户。

现实验室总占地面积2000多平方米，拥有工程技术人员30余人。实验室各测试区有充足的光线，拥有8台空调控制实验室的环境温度。3台60KV变频稳压电源控制电压波动。实验室拥有高压仪、泄漏电流仪、接地电阻仪、恒温恒湿箱、温度记录仪、冲击棒、拉力计、盐雾试验箱、弯头摆尾测试仪、跌落测试仪等世界知名品牌的安规检测设备。电熨斗涂层耐磨仪、喷水爆炸按钮寿命架、温度钮寿命测试仪、注水口盖寿命测试仪、寿命测试架等自制设备均采用继电器、汽缸、时间记录、控制器、报警器等电子产品来控制实验设备。同时拥有寿命测试架37个，就同时测试样机400余台。

现实验室有足够的能力完成电熨斗的各项评估测试（安规、性能、寿命），为开发、生产品质的可靠性起到关键的作用。实验得到国外著名公司如Sunbean、TESCO、BRITANIA、BLUESKY等众多客户的好评。

公司同时还制订了企业内控标准，2002年，凯波在电熨斗行业中首家通过了中国强制性CCC认证，产品质量在同行中处于国内领先水平并超过国际先进水平，并在历次的质量监督抽查中合格。

质量体系

凯波自创立之初便确立了“以合理的成本制造客户满意的产品，锲而不舍、锐意创新，不断提高企业管理水平”的质量方针，走上了一条追求质量“零缺陷”为质量管理目标的质量效益型道路。2000年，公司率先通过了ISO9001：1994质量管理体系认证；2003年10月又通过ISO9001：2000换版认证；2007年5月又通过了ISO14001：2004环境管理体系；2008年4月又通过了OHSAS18001职业健康安全管理体系。为确保质量体系的适宜性、充分性和有效性，公司每年举行两次内部质量审核和一次由总经理亲自主持的管理评审。评审中公司高层领导充分讨论体系运行中遇到的问题并作出指导性决策，这些决策都形成具体的行动目标和计划落实到具体工作当中。目前公司已经有30余人拥有3项管理体系整合的内审员证书，从而确保了内部审核的有效性。同时质量管理体系又延伸到公司外，公司采用动态管理方式与优秀供应商建立稳定的互惠互利的长期合作关系。公司要求主要供应商必须通过ISO9001质量管理体系认证，每年制定计划对这些主要供应商进行体系审核，提出指导和改进意见，使供应商能和凯波共同成长，共同获利。对于不能符合公司要求的供应商直接予以淘汰，从源头上保证了产品质量。

公司具有完善的计量检测体系，通过对体系、过程和产品进行监视和测量，预防、发现和解决问题，最后完善和提高公司的体系、过程和产品质量，形成公司内有效的PDCA循环，创造出持续改进的良好环境。

Ningbo Kaibo Group Co., Ltd. is a large-scale small home appliance enterprise specializing in the production of electric irons. The company was founded in 1994, with an area of 295800 square meters. At present, the company has two small home appliance production bases with 3500 employees and a total assets of 650 million yuan. For a long time, capo has taken "quality decides everything" as its core value and "customer is God" as its development strategy, and has been striving for the goal of being the first brand of Chinese electric iron and the famous international electric iron brand. With the continuous efforts of Kaibo people, the enterprise has become a leading enterprise in the domestic electric iron industry. In 2007, the company achieved a sales revenue of 660 million yuan and a profit tax of nearly 30 million yuan. The electric iron produced by the company has kept the top market share in the same industry for several consecutive years, and has been rated as a famous brand product in Zhejiang Province. The company has won the honorary Title of patent demonstration enterprise for several consecutive years. "Kaibo" trademark is also awarded as a famous trademark of Zhejiang Province, well-known protection. With the continuous development of social economy, the product quality requirements of consumers are constantly improving. In the face of new opportunities and challenges, our company continuously invests in experimental equipment and human resources, so as to improve the ability of the laboratory and ensure the quality of products; we steadily expand to return customers with higher quality products. The actual laboratory covers an area of more than 2000 square meters and has more than 30 engineering and technical personnel. Each test area of the laboratory has sufficient light and 8 air conditioners to control the ambient temperature of the laboratory. Three sets of 60kV variable frequency stabilized power supply control voltage fluctuation. The laboratory has high-voltage instrument, leakage current instrument, grounding resistance instrument, constant temperature and humidity box, temperature recorder, impact bar, tension meter, salt spray test box, elbow swing tail tester, drop tester and other world-famous brand safety testing equipment. The electric iron coating wear-resistant tester, spray explosion button life-span tester, temperature button life-span tester, water injection cover life-span tester, life-span tester and other self-made equipment all use electronic products such as relays, cylinders, time records, controllers, alarms to control the experimental equipment. At the same time, it has 37 life testing racks and more than 400 prototypes. The practical laboratory has enough ability to complete the evaluation and test of electric iron (safety regulation, performance, life), which plays a key role in the reliability of development and production quality. The experiment was well received by many foreign famous companies such as Sunbean, Tesco, Britania, bluesky and other customers. At the same time, the company also formulated the internal control standard of the enterprise. In 2002, Kaibo was the first one in the electric iron industry to pass the China compulsory CCC certification. The product quality is at the leading level in the industry and exceeds the international advanced level, and it has passed the previous quality supervision and spot check. Since its establishment, Kaibo quality system has established the quality policy of "manufacturing products satisfying customers with reasonable cost, persisting in innovation, and constantly improving the management level of the enterprise", and embarked on a quality benefit road of pursuing the quality "zero defect" as the quality management goal. In 2000, the company first passed iso9001:1994 quality management system certification; in October 2003, it passed ISO9001:2000 version change certification; in May 2007, it passed ISO14001:2004 environmental management system; in April 2008, it passed OHSAS18001 occupational health and safety management system. In order to ensure the suitability, sufficiency and effectiveness of the quality system, the company holds two internal quality audits and one management review presided over by the general manager every year. During the review, the senior leaders of the company fully discussed the problems encountered in the operation of the system and made guiding decisions, which formed specific action objectives and plans to be implemented into specific work. At present, the company has more than 30 people with three internal auditor certificates for management system integration, thus ensuring the effectiveness of internal audit. At the same time, the quality management system is extended to the outside of the company. The company adopts dynamic management mode to establish stable and mutually beneficial long-term cooperation relationship with excellent suppliers. The company requires that the main suppliers must pass the ISO9001 quality management system certification, and make plans every year to carry out system audit on these main suppliers, and put forward guidance and improvement suggestions, so that the suppliers can grow together with capo and make profits together. The suppliers who can not meet the company's requirements are eliminated directly to ensure the product quality from the source. The company has a perfect measurement and testing system, which can prevent, find and solve problems by monitoring and measuring the system, process and products, and finally improve and improve the quality of the company's system, process and products, forming an effective PDCA cycle within the company, creating a good environment for continuous improvement.

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